How Do Mid-Size Shuttle Companies Manage Agents, Partner Operators and Driver Scheduling in One System?
Mid-size shuttle companies manage agents, partner operators and driver scheduling by keeping one record per run showing who is doing it, at what rate and what is owed. Shuttle.Software tracks agent and affiliate commissions and schedules drivers on one board, but it has no partner-operator marketplace.
Why do separate tools break down at 10–50 vehicles?
A typical mid-size shuttle operation keeps driver schedules in one place, partner-operator runs in a group chat and agent commissions in a spreadsheet. Each hand-off is a chance to lose a run or dispute a payment. When the booking, the driver or partner doing it and the money owed live on one record, month-end reconciliation becomes a report instead of a project.
How does Shuttle.Software handle agents and affiliates?
From the Growth plan, agents, hotels and affiliates can be set up with commission rules, bookings are attributed to them, and the commission owed is tracked per account. Hotel and corporate accounts get monthly invoicing, so agent-sourced and direct bookings sit in the same system.
- Agent and affiliate commission tracking per account.
- Hotel and corporate accounts with monthly invoicing.
- A booking record that keeps fare, source and payment status together.
- 0% commission from Shuttle.Software on your bookings.
How do you hand overflow runs to a partner operator?
Shuttle.Software does not match you with other operators, so handing a run to a partner is bilateral: you keep the passenger relationship and invoice, and pay the partner an agreed net rate. Disputes are almost always about information that was never written down, so record the following on every handed-over run.
- Your booking reference and the partner's reference.
- Passenger names, contacts, seat count and flight numbers, and who contacts the passengers.
- Pickup point, destination and timing.
- The agreed net rate and what it includes, such as waiting time and tolls.
- Cancellation and no-show terms, and who absorbs which cost.
- Whose branding the passenger sees and who handles a complaint.
| Task | Separate tools | One system (Shuttle.Software) |
|---|---|---|
| Assign your own driver | Schedule sheet | Dispatch board, reassign mid-shift |
| Send drivers the day's runs | Texts and calls | Runs and manifests in the driver app |
| Track agent commissions | Spreadsheet | Commission tracking per account (Growth) |
| Invoice hotel and corporate accounts | Rebuilt monthly | Monthly account invoicing (Growth) |
| Hand overflow to a partner operator | Phone or group chat | Agreed with the partner and recorded by you; no marketplace |
How should driver scheduling work alongside partners?
Build tomorrow's runs on the board, decide which your own drivers can cover, and send the overflow to named partners with the details above. Reassigning a run updates the driver app immediately and the change is logged. Fleet-plan operators running several bases or airports can keep each base's schedule in one place, with advanced reporting and custom exports.
For the board mechanics, see manifest building and route batching and shuttle dispatch software.
Frequently asked questions
What is a partner operator in shuttle operations?
A partner operator is another shuttle company you pay a net rate to cover a run you cannot staff. The passenger relationship and invoice stay with you.
Does Shuttle.Software have a partner-operator network?
No. It tracks agent and affiliate commissions and schedules drivers, but it does not operate a marketplace that matches you with other operators.
Which plan suits a mid-size shuttle fleet?
Growth ($199/mo, $499 setup) covers 4–12 vehicles and adds agent and affiliate tracking, hotel and corporate accounts and invoicing. Fleet ($349/mo, $699 setup) covers 13–30 vehicles with multi-base operations. 31+ vehicles is by Enterprise quote.
Can I reassign a run during the day?
Yes. Reassigning on the dispatch board updates the driver app immediately and is logged.
Ready to move?
Shuttle.Software plans start at $99/mo with a one-time $399 setup and 0% booking commission — live in 3–5 working days.
Request a guided demo →Or explore the full shuttle booking software product page →