PASSENGER TRACKING

Every seat accounted for, every rider informed

QR boarding, live manifests, no-show reporting and a passenger-facing map so riders can watch their shuttle approach.

Starts at
$99/mo
Setup
$299
Commission
0%
Go-live
3–5 days

Passenger tracking software answers two questions at once: who is actually on board, and where is my ride? Each booking issues a QR ticket; the driver scans it at the door, so the manifest updates live and seat counts stay accurate even when someone walks up at the last minute. Dispatch sees boarded, waiting and no-show passengers per run, and the reporting turns that into load factors and repeat-rider insight. On the passenger side, a tracking link — no app to install — shows the vehicle moving on a map with an honest ETA and automatic messages when the driver is close, which removes most of the calls a shuttle office fields every day.

Everything included

Features built for this operation

QR ticket boarding

Scan at the door to confirm boarding, update the manifest and stop double-selling seats.

Live manifests

Boarded, waiting and no-show status per passenger, visible to dispatch in real time.

Share-my-shuttle link

Passengers watch the vehicle on a live map from a link — no app download needed.

Approach alerts

Automatic email, SMS or WhatsApp messages on dispatch, five minutes out and on arrival.

No-show reporting

Automatic no-show records with time and stop, ready for policy or billing decisions.

Group manifests

One booking reference with per-passenger names, seats and boarding status.

Accessibility flags

Wheelchair, luggage and assistance needs shown to the driver before pickup.

Privacy by role

Passenger contact details are visible only to staff roles that need them.

How it works

From booking to drop-off in four steps

01

Booking issues a ticket

Each passenger receives a QR ticket and a live tracking link.

02

Driver scans at the door

Boarding is confirmed in a second and the manifest updates instantly.

03

Passenger follows the map

Live vehicle position, honest ETA and automatic approach alerts.

04

Run closes with data

Load factor, no-shows and stop-level boarding feed straight into reporting.

Benefits

What changes in week one

Fewer 'where is it?' calls

A tracking link answers the question before the phone rings.

✓ Live in 3–5 working days

Accurate seat counts

Scanned boarding keeps inventory honest across walk-ups and changes.

✓ Live in 3–5 working days

Evidence for no-shows

Time-stamped records back up your cancellation and billing policy.

✓ Live in 3–5 working days

Better load planning

Stop-level boarding data shows where to add or trim capacity.

✓ Live in 3–5 working days

Who this is for

Airport shuttle operators · Hotel and resort shuttles · Campus and student transport · Employee transport providers · Event and parking shuttles

Frequently asked questions

What does passenger tracking mean?

Knowing who booked, who boarded, where they boarded and where they got off — plus giving the passenger a live map of their vehicle.

How do passengers see the vehicle?

A tracking link is sent by email, SMS or WhatsApp after booking; no app download is required.

How is boarding confirmed?

The driver scans the passenger's QR ticket or taps them off the manifest, which updates the seat count and no-show list instantly.

Can we track group or corporate bookings?

Yes. Group bookings keep a single reference with a per-passenger manifest and per-passenger boarding status.

Is passenger data protected?

Yes. Data is encrypted, access is role-based, and passenger contact details are only visible to staff who need them.

What does it cost?

Included in the flat $99/month plan, with a one-off $299 setup and go-live in 3–5 working days.

Get started

See it running on your routes

20-minute personalised demo loaded with your city, routes and rate sheet before the call.

🇺🇸 USA(402) 816-6183
🇬🇧 UK+44 7453 415289
🕒 30 min guided session🌍 Detecting timezone…✅ Reply within 1 business day

No times available — pick another date.

We reply within one business day, then follow up at 24 hours, 48 hours and 7 days. Emails go to info@taxi-webdesign.com.